Business

Help Desk Specialist

Division: Transformer
Location: Laurel, MS
Equal Opportunity Employer Vet/Disabled

Job Description

Howard Industries is looking for competent Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the companies front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that employees are provided with top tier service.

Responsibilities

  • Provide first level contact and convey resolutions to customer issues
    Properly escalate unresolved queries to the next level of support
    Performing remote on onsite troubleshooting through diagnostic techniques
    Provide fast and friendly support

Skills/Qualifications

  • Proven working experience in providing Help Desk support
    Working knowledge of help desk software, databases, office products and remote control
    Strong communication skills
    Advanced troubleshooting and multi-tasking skills
    Customer service orientation

Benefits

  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • 401K Retirement
  • Education Reimbursement
  • Paid Holidays
  • Paid Vacations
Salary Dependent upon experience
Career Level Required Entry Level
Experience Required 0 to 1 year
Education Required High School Diploma
Job Type Employee
Job Status Full-Time
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